Refund policy



1. Right of withdrawal

Pursuant to the current legislation for the protection of consumers, Legislative Decree 206/2005 and subsequent additions and amendments, and therefore only where he is a Consumer, the user has the right to withdraw from the order placed, without having to provide any reasons and without penalty, within 14 (fourteen) days from the day of receipt of the purchased good. If the User has instructed a trusted person to collect the goods, the right of withdrawal starts from the day the product is delivered to the designated person, other than the courier.


In the event that the User decides to exercise the right of withdrawal, he must communicate it by registered letter with return receipt to the address: company Cappellani Alessandro, current in Via San Sebastiano 47 - 97100 Ragusa (Ragusa), or by post electronic mail to:, provided that such communication is confirmed by sending a registered letter with return receipt to the address indicated above within the following 48 (forty-eight) hours.

In order to validly exercise the right of withdrawal, the relevant communication must be sent within the period of 14 days from receipt of the goods (the date of delivery to the post office will be valid between the Parties).


2. Effects of exercising the right of withdrawal

Where the User makes use of the right of withdrawal, he must return the product / products to Racina no later than 14 daysfrom the day on which he communicated the withdrawal.


The returned goods, products or single product must be accompanied by a copy of the electronic order receipt. The User will be held responsible only for the decrease in the value of the goods resulting from the handling of the Product other than that necessary to recognize the Product with certainty. The Product must in any case be kept, handled and inspected with normal diligence and returned intact, complete in all its parts, accompanied by all the accessories present, still attached to the Product, intact and not tampered with, as well as free from signs of wear. Furthermore, the withdrawal applies to the Product in its entirety. It cannot therefore be exercised in relation to parts and / or accessories (which do not constitute autonomous Products) of the goods or Products.


3. Refund

If the right of withdrawal has been exercised in accordance with the provisions contained in the preceding clauses, Racina will reimburse the User for all sums paid, except for the costs of returning the product, which are the sole responsibility of the User.


In particular, Racina will proceed free of charge to the transmission of the re-credit order relating to the cost of the goods shipped including shipping costs (in the case of partial withdrawal, the amount of the delivery costs to be returned following the withdrawal will be calculated proportionally with respect to to the value of the goods subject to withdrawal).

This will be done with credit on the same means of payment used by the User for the purchase or through any means agreed between the Parties.

The reimbursement of the sums in favor of the User is free and is carried out as quickly as possible, and in any case within 14 days from the date on which Racina will come into possession of the Products, verifying their integrity in all their parts, non-use and return in original packaging.

In the event that the withdrawal has not been exercised in accordance with the provisions of the applicable legislation, it will not result in the termination of the contract and, consequently, will not give the right to any refund. Racina will notify the User, rejecting the request for withdrawal. If the Product has already been received by Racina, it will remain at the same available for collection which must be carried out at the User's care and expense.

They are not refundable in any way pursuant to art. 59 Consumer Code Products unsealed / opened / partially used / made to measure or in any way modified or customized.


4. Guarantee of conformity and defective products

All Products sold on the Site are covered by the Legal Guarantee of Conformity provided for by Articles. 128-135 of the Legislative Decree n. 128-135 of the Consumer Code (Legal Guarantee). The Legal Guarantee is reserved for consumers. Therefore, it applies only where the User has made a purchase on the Site for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out.


Where the User has purchased on the Site but does not act as a consumer, the guarantee for defects in the thing sold, the guarantee for defects in promised and essential quality and the other guarantees provided for by the Italian Civil Code with the relative guarantees will be applied to him. terms, forfeiture and limitations.

Racina guarantees compliance with all regulations regarding the conservation of products until the time of delivery to the place indicated in the order. In the case of the User's trusted carrier, the guarantee does not cover the defects that may have been caused by the User's work. Any defects or faults caused by accidental events or by the responsibility of the User / recipient or by a use of the product that does not comply with its intended use and / or as provided in the indications / instructions contained in the information on the use of the product itself, including those relating to the time and method of storage of the product.